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FAQ's

This section is created for questions and answers to some common questions about AmigoDoc.

  • Do I need internet access to run AmigoDoc?
  • Will AmigoDoc work on my version of Windows®?
  • How does the trial version of AmigoDoc differ from the leased version?
  • If I decide to subscribe, will I lose the data I created during the trial period?
  • What happens if before the end of the lease/subscription period, I purchase a new computer. Will I be able to move my existing AmigoDoc program to my new computer?
  • What about program maintenance and updates? How is it done and what will it cost?
  • Can AmigoDoc be used by more than one clinician?
  • Is there a network version of AmigoDoc?
  • Can AmigoDoc be used in any medical practice?
  • Can I purchase AmigoDoc outright?
  • What kind of technical support is available for users?
  • Why should I consider using AmigoDoc when other medical office software is available?
  • Are there limits to the number of patients that AmigoDoc can handle?
  • What will SmartSig and RxTimeLine do for me in my medical practice?
  • What about 'official controlled prescriptions', for example New York State or other states?
  • Do you need any particular forms to print prescriptions using AmigoDoc?
  • What about the requirement for 'tamper-proof' prescriptions, which many states have enacted or will be enacting in the future?
  • Will AmigoDoc check for adverse drug interactions?
  • How do I go about purchasing a lease for AmigoDoc?
  • I want to send most prescriptions that I write to a pharmacy fax number. Will AmigoDoc allow me to designate whether a particular prescription should be sent out to the printer or sent out via fax.
  • I have offices in two separate geographical locations. I want to maintain my patient prescription database on my laptop computer which I carry with me from one location to another. Will AmigoDoc allow me to select an alternate address for the top header portion of the prescription.
  • Will AmigoDoc print prescriptions for a 90 day supply of Schedule II medications in compliance with the DEA Multiple Prescription Ruling of December 19, 2007?
  • Will AmigoDoc work on a MAC computer?

     

  • Do I need internet access to run AmigoDoc?

  • No. AmigoDoc resides on your computer's hard disk and is entirely self-contained. It does not require internet access.  However, access to the internet will facilitate maintaining the program and keeping it up to date.

  • Will AmigoDoc work on my version of Windows®?

  • AmigoDoc has been developed and tested on Windows XP and Windows Vista platforms.  Although others should work, these would be the recommended operating systems.

  • How does the trial version of AmigoDoc differ from the leased version?

  • The trial version is identical to the leased version except it is limited to 50 patients or 1 month (whichever comes first).  Prescriptions printed with the demo version with have the block letters 'DEMO' printed in the area where the physician signs the prescription.

  • If I decide to subscribe, will I lose the data I created during the trial period?

  • The trial period allows you to use AmigoDoc for 1 month, with a limit of 50 patients. Upon agreeing to lease the program, this limitation is removed. Whatever data that has been created during the trial period is retained and is not lost.

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  • What happens if before the end of the lease/subscription period, I purchase a new computer. Will I be able to move my existing AmigoDoc program to my new computer?

  • When you purchase a subscription, you can copy the program 2 times (within your practice) during the period of the lease without extra cost. This allows you to conveniently transfer AmigoDoc to a new computer without having to pay a fee or contact the AmigoDoc office for a new unlock code. However, after the second copy is made, any further copies will require an new unlock code.

  • What about program maintenance, updates and upgrades? How is it done and what will it cost?

  • AmigoDoc, like all complicated quality software, requires periodic maintenance, fixes and updates. (Microsoft provides "service packs" for Windows to update their operating systems.) AmigoDoc provides upgrades and updates without cost for registered users (subscribers). The newest version is always present on the AmigoDoc web site. It can be easily downloaded and the update installs automatically. No additional key need be purchased, and your data files are unaffected. Once a month, the program will check whether an update is available on the website (www.AmigoDoc.com).  If so, the program will display an alert with instructions on downloading and implementing the update.

  • Can AmigoDoc be used by more than one clinician?

  • The demo (or trial) version of AmigoDoc is a single-user program.  The program can be run in a network mode (up to 10 computers and users).  A special one month free trial is available (network or single user).

  • Is there a network version of AmigoDoc?

  • The demo (or trial) version of AmigoDoc is a stand-alone, non-networked program. However, there is a network version available for subscribers. The AmigoDoc networked version will support 10 separate nodes and users running off of a data file folder located on a designated Server.  A special one month network trial is available (no limit on number of nodes).

    The network version is designed for a network that might be located in a practitioner's office.  For example, 5 computers might be linked together on a wireless network.  The 'Server' would store all of the AmigoDoc data files, which would be shared by all the computers on the network.  For each node, a separate version of the program is installed.

    Network installation can be enormously difficult under the best of circumstances.  While instructions are available, we have found that a network is best setup remotely, which we can do by appointment with someone assisting in your office.  We use an internet link with TechInLine (see www.techinline.com).  Contact Dr. Rosen for more information.

  • Can AmigoDoc be used in any medical practice?

  • AmigoDoc can be used in any medical practice.  It finds its best value in situations where the doctor is treating a population of patients with long-standing conditions -- e.g., out-patient psychiatry, pain management, neurology, internal medicine, etc. -- where having an instantaneous longitudinal view of medication response is important.

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  • Can I purchase AmigoDoc outright?

  • AmigoDoc is available by subscription. It can be leased for 1, 2 or 3 year periods. A special free one month tryout lease is also available for either single or network use. Options other than standard leases would have to be negotiated on an individual, case by case, basis.

  • What kind of technical support is available for users?

  • E-mail questions are encouraged and are quickly answered.  Technical support by telephone is available and subscribers are entitled to one hour per year free.  AmigoDoc also uses remote assistance over the internet with TechInLine (see www.techinline.com).  Beyond an hour, there is a fee for telephone support.

  • Why should I consider using AmigoDoc when other medical office software is available?

  • There are two primary advantages of AmigoDoc over competing software: (1) ease of use and (2) clinical utility. AmigoDoc is not the product of computer scientists. It has been developed by physicians who are concerned about the needs of their patients. The prescription module is unique in having SmartSig and RxTimeLine. No other software on the market can perform the clinical tasks that these features permit.

  • Are there limits to the number of patients that AmigoDoc can handle?

  • Although theoretically, you could have problems if your practice consists of over 999,999 active patients, practically speaking, there are no limits to the number of prescriptions or patients.

  • What will SmartSig™ and RxTimeLine™ do for me in my medical practice?

  • SmartSig™ allows AmigoDoc to speak the shorthand language you use when writing the directions on a prescription. AmigoDoc not only "understands" and can "translate" over 99+% of the "SIG:" directions in common use, but with this "understanding" can calculate such things as the number of tablets or capsules needed for a particular time period to insure that the patient has sufficient medication.

    For example, suppose you 'write' for:

         Zoloft 50 mg., "1-1/2 qd alt 2 qd".

    AmigoDoc will translate this as "(1) & (1/2) Tabs Daily, Alternating With (2) Tabs Daily". In addition, AmigoDoc "knows" that 1 and 3/4 tablets will be required on an average day, so that when you direct AmigoDoc to dispense for "3w" [3 weeks] or "21d" [21 days], it will indicate "# 37 (Thirty-Seven)."

    Thus the AmigoDoc system does not simply add a prescription writer to basic accounting software, although it does write prescriptions. Nor is it a mere prescription ledger, although it does keep a record of all prescriptions written. Because of AmigoDoc 's AI module or "SmartSig ability", it can "understand" what is written on a prescription, allowing AmigoDoc to track your patient's medications over time -- how, when and why doses are increased or decreased; why and when medications are discontinued or started. All of this information is graphically displayed in "real time", providing a "Medication Flow Sheet" (RxTimeLine™) for each patient in your practice.

    When a prescription is initially written "50 mg, 1 bid" [2 times a day] and a month later "50 mg, 1 tid" [3 times a day], AmigoDoc knows that the dose has been increased from 100 to 150 mg. at a particular point in time, and displays the change in the patient's "Medication Flowsheet". If on 1/1/2005, a prescription is written "1 qd, #30", it knows that on 2/1/2005 the medication will "run out" and will display that as well.

    Best of all, the "data input cost" of this is zero. No templates to select, icons to click on, boxes to check. You do nothing more then what you are presently doing, writing the prescription in the same familiar way. To get a full sense of its capability, we have prepared a brief tutorial that precedes the actual downloaded demo program.  The tutorial will take you through a simulated clinical situation, common in a typical office practice. The tutorial takes only about 10 minutes, and the program does not need to be configured or setup in any way to run it. At the end of the tutorial, you should be able to see how AmigoDoc can enhance the accuracy and efficiency of your clinical work. You can then continue with the demo program or else simply uninstall it.

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  • What about 'official controlled prescriptions', for example New York State or other states?

  • AmigoDoc was developed in New York State and is set up to handle Official NYS Prescriptions. (Using a computer to write a controlled drug prescription is legal under NYS codes and regulations as long as it is properly signed in ink). The program also has options for Massachusetts and Texas. If other states require special forms, special wording or procedures, these will be added as needed and incorporated in future downloadable updates.

  • Do you need any particular forms to print prescriptions using AmigoDoc?

  • Some states (e.g., New York and New Jersey) require that prescriptions be written on an official state form. New York now offers (free of charge) an 8-1/2 by 11 laser printer form. AmigoDoc is fully configured to print 4 official New York prescriptions from this laser printer form.

    Otherwise, AmigoDoc uses a standard (8-1/2 by 11) center-perforated sheet that tears down into 4 prescriptions. (See for example, gotoforms.com, SKU #23-0126.)  If a particular patient requires less than 4 prescriptions, the remaining ones are printed with "VOID".

  • What about the requirement for 'tamper-proof' prescriptions, which many states have enacted or will be enacting in the future?

  • A new federal law requires the use of tamper-resistant prescription forms for written prescriptions for Medicaid patients beginning April 1, 2008.  A number of companies have been producing secure tamper-proof paper which meet these requirements. One of them, Micro Format Inc., produces a full sheet tamper-proof prescription blank, perforated to tear down into 4 separate prescriptions. (Item #Rx503-P4. See http://www.prescriptionpaper.com/stock-prescription3.html#Rx503p4). This paper is designed for laser or ink-jet printers and has been successfully tested using AmigoDoc.

  • Will AmigoDoc check for adverse drug interactions?

  • AmigoDoc can check a patient's list of prescribed medications for potential adverse drug interactions. It requires that compatible drug-interaction software be registered on your computer. At the present time, AmigoDoc is compatible with "The Medical Letter: Adverse Drug Interactions (ADIP)". ADIP must be purchased independently and properly installed in order to activate the link with AmigoDoc.

  • How do I go about purchasing a lease for AmigoDoc?

  • After installing the Demo version of AmigoDoc, select from the top menu: Utilities -> Unlock/Subscribe to AmigoDoc Then simply follow the instructions printed on the screen. Before calling for the unlock key, you will need to:
    1. Make note of the 15 digit alpha-numeric registration number
    2. Select the length of subscription (1 to 3 years) or special 3 month trial
    3. Select either Single or Network configuration
    4. Read the agreement and indicate approval
    5. Contact the AmigoDoc office by phone at 212-288-6380 (Arnold Rosen M.D.) or by email (doc_arosen@yahoo.com) to obtain an 8 digit unlock key code
    6. As directed, enter the unlock key and open AmigoDoc as an the unrestricted version
    The information you provide will allow you to be recorded as a member of the AmigoDoc users network.  You will also be notified of any new updates to download. These downloads are used to maintain and keep current your software without additional cost.

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  • I want to send most prescriptions that I write to a pharmacy fax number. Will AmigoDoc allow me to designate whether a particular prescription should be sent out to the printer or sent out via fax.

  • AmigoDoc has a 'Fax Option' in the 'Prescription Module Setup'. That option needs to be activated to 'FaxOn'. Then, before any prescription is printed, AmigoDoc will query you how you want to generate the written prescription -- 'Use Printer' or 'Use Fax'. If you select 'Use Fax', AmigoDoc will invoke the Fax Wizard and the prescription will go out via Microsoft Fax. At the completion of the Fax Wizard, AmigoDoc automatically returns you to your printer default.

    The fax option has only been fully tested with the Windows XP operating system. You will need to set up and configure Windows XP Fax (see Microsoft site Setting Up and Configuring Windows XP Fax for instructions).

  • I have offices in two separate geographical locations. I want to maintain my patient prescription database on my laptop computer which I carry with me from one location to another. Will AmigoDoc allow me to select an alternate address for the top header portion of the prescription.
    AmigoDoc allows you to create up to 12 different prescription headings, which are easily edited if necessary. It is a simple matter to select an alternate or optional prescription header as you turn on AmigoDoc.

  • Will AmigoDoc print prescriptions for a 90 day supply of Schedule II medications in compliance with the DEA Multiple Prescription Ruling of December 19, 2007?
    Yes. AmigoDoc will print a 90 day supply of Schedule II medications in compliance with the DEA Multiple Prescription Ruling of December 19, 2007.

  • Will AmigoDoc work on a MAC computer?

  • AmigoDoc has been successfully installed and tested on a MAC computer using VMware Fusion.  This software allows MAC users to run Windows applications.

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      Special Free Trial with Remote Installation

    AmigoDoc Installed in Cortland CMHC

    Some Comments and Testimonials from Users

    Recent AmigoDoc
    Subscribers

    Attention New York State Prescribers

    Attention Texas State Prescribers

    Attention MAC Users

    Recent DEA Multiple Prescription Ruling

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